Shipping policy

Shipping Policy

Order Processing

We aim to process all orders within 1–3 business days. Orders are not shipped on weekends or holidays.

You will receive a confirmation email once your order has shipped.


Shipping Methods & Costs

We offer the following shipping option:

Standard Shipping – Free Shipping

Shipping costs (if applicable) are calculated at checkout based on the weight and destination of your order.


Shipping Regions

We ship worldwide. Shipping rates and delivery times may vary depending on your destination.

If you do not see your location listed at checkout, please contact us to see if we can make arrangements.


Delivery Time

Estimated delivery time is 7 to 12 business days after your order has been shipped.

Please note that delivery times are estimates and begin from the date of shipping, not the order date. Delays may occasionally occur due to high order volumes, customs processing, or postal service issues outside of our control.


Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

The tracking number will become active within 24–48 hours. You can monitor your shipment using the tracking link provided.


International Shipping Duties & Taxes

Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country.

We are not responsible for these charges if they are applied. These fees are the customer’s responsibility.


Missing or Lost Packages

If you have not received your order within the estimated delivery timeframe, please check your tracking information first.

If the tracking shows your package as delivered but you have not received it, please contact us at:

Contact@woofio.store

within 7 days so we can assist you.


Returns & Exchanges

If you need to return an item, please review our Return & Refund Policy.

Return shipping costs and eligibility may vary depending on your location and the reason for return.


Questions About Shipping

If you have any questions regarding shipping, feel free to contact us at:

Contact@woofio.store